Shipping policy
Shipping Policy
Order Processing Times
All orders are processed within 2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods (such as sales events or holidays), processing times may be extended to 3 business days.
You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with tracking information once your order has been dispatched.
Perth Metro Shipping (within 50km of Balcatta 6021)
Our delivery partner in Pack and Send.
Shipping Rates
- Orders $100 and above: FREE standard shipping Australia-wide
- Orders under $100: Pack and Send delivery rates apply. See checkout for details.
Delivery Timeframes
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Domestic Shipping (Australia-wide)
Shipping Rates
- Orders $100 and above: FREE standard shipping Australia-wide
- Orders under $100: $[X.XX] standard shipping fee applies
Delivery Timeframes
- Western Australia: 1-3 business days
- Eastern States (NSW, VIC, QLD, ACT): 2-5 business days
- South Australia & Tasmania: 3-6 business days
- Northern Territory: 5-8 business days
- Remote areas: 7-14 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or other factors beyond our control.
International Shipping
We currently have no formal system for shipping outside of Australia. However, if you are interested in getting our products overseas please get in touch with the team at store@xmasinabox.com.au and we'll see what we can do.
Local Delivery Options
Perth Metro Area:
- Same-day delivery available for orders placed before [XX:XX AM/PM] - $[XX.XX]
- Standard local delivery (1-2 business days) - $[XX.XX] or FREE on orders over $[XXX]
- Delivery radius: [XX]km from Perth CBD
Contact us to confirm if your address falls within our delivery area.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email containing:
- Tracking number
- Courier service details
- Estimated delivery date
- Direct link to track your package
You can also track your order by:
- Logging into your account on our website
- Using the tracking number on the courier's website
- Contacting our customer service team
Shipping Fees Summary
| Order Value | Shipping Cost |
|---|---|
| Under $100 | $[XX.XX] |
| $100+ | FREE |
| Perth Metro Delivery | $[XX.XX] (FREE on orders $[XXX]+) |
| Same-day Perth Metro | $[XX.XX] |
Free Shipping Threshold
Enjoy FREE standard shipping on all orders over $100 Australia-wide. This applies to the total order value before taxes and after any discounts have been applied.
Important Notes
- We ship Monday through Friday (excluding public holidays)
- PO Box deliveries may take additional time
- Rural and remote postcodes may incur additional fees or extended delivery times
- Fragile items are shipped with extra packaging and care
- We are not responsible for delays caused by incorrect shipping addresses provided by customers
Returns, Refunds & Exchanges
For information about returns, refunds, and exchanges, please refer to our Return Policy.
Contact Us
Questions about your shipment or our shipping policy?
Email: store@xmasinabox.com.au
Phone: +61405090603
Live Chat: Available on our website 9am-5pm WST
Address: 44 Ledgar Rd, Balcatta, 6021.
Please note we are not open to the general public without an appointment.
Customer Service Hours: 9am - 5pm WST.
This shipping policy was last updated on 7th October 2025. We reserve the right to modify this policy at any time. Changes will be posted on this page.